SEEING THE DOCTOR
Appointments to see the doctor can be made with reception.
- Please make one appointment per person – delays are caused for everyone if two people are seen in one appointment.
- Cancellations – it is essential that you telephone if you cannot keep your appointment, even at short notice. We can usually allocate your appointment to someone else.
- Patients who repeatedly do not attend appointments and do not contact the surgery to cancel their appointment will not be given further appointments but will instead be asked to attend open access surgery.
- Appointments are for 10 mins although some patient’s problems take longer than others, so please be patient if there is some delay. If you feel you will need a longer appointment than usual, please let the receptionist know and we will try to make provision for this.
- Open Access is normally for quick consultations i.e. less than 10 mins. If you have a problem, which will take more than 10 mins, please make an appointment to see the doctor when an appropriate length of time can be given.
If you have an urgent problem, although you will be able to see a doctor the same day, it will be the first doctor available and may not be your usual doctor. The receptionist will ask you for some brief details about the complaint and the doctor will contact you to arrange a time for you to be seen or may decide your problem can be dealt with by telephone advice
Are available to all patients where English is not the first language. Interpreters are available to the practice but must be booked in advance. For routine appointments with an interpreter present we require 72 hours notice.